How do I return an item?
Refund/Return Policy for products fulfilled by Knotty Desires via our website:
We guarantee total customer satisfaction with the items that you purchase here in our online store. If you are not completely satisfied with your online purchase, you may return any item that is in the original condition that it was received – unused, unwashed, uncut and accompanied by original packaging including tags.
You may return merchandise purchased from our website within 30 days of the original shipped date during non-holiday months (January – October). Purchases made during the holiday months (November – December) must be received no later than January 31st of the New Year.
You will be refunded for the merchandise total, plus applicable sales tax paid. Some items may incur a restocking fee. If you return any part of an order that was part of a promotion, your refund may be reduced. Shipping and handling charges, as well as return shipping fees, are not refundable unless you receive a defective item or an item you did not order.
Please allow 14 business days for us to process your return and 1 to 2 billing cycles for the returns credit to show up on your credit card or other method of payment statement. The amount of time it may take for a credit to appear on your method of payment is determined by the credit card issuer or bank.
To start a return please contact us here to receive return instructions. You will need to provide the original 4 digit order number as well as the name of the buyer and the item(s) you would like to return. Any item or order returned without prior authorization will not be refunded. We recommend shipping the parcel to our returns center via a service provider that provides both insurance and tracking in order to ensure your return reaches the destination and is fully credited.
Refunds will be remitted in the same form as the original purchase when possible. Please note that gift orders will be refunded to the original purchaser.